A concept is a manuscript on how to build a company’s future.

An increasing number of service and retail companies conceptualise their business idea into a clear operating model designed to provide a product that is uniform and of consistent quality. A carefully constructed concept is like a manuscript for the future. It comprises the strengths and expertise with which an organization can build itself a niche in tomorrow’s markets.

Service Plus Ltd offers companies a tool with which to monitor the realization of the concept. The feedback from real events and customers’ experiences of service situations is valuable fuel for all those working in the company. The staff is given an objective analysis of their work contribution. Company management can use the feedback to analyse and monitor changes in the product and the service quality of individuals. We aim at a long-term partnership with the client and wish to form part of their control system. The reporting that we generate strengthens their values and the rules of their game. In addition to just providing information on successes, it is important to show all those involved that their work is of importance and that is appreciated.

Side by side with our work in the field, we have been continuously developing our methodology which is in the vanguard of product development in our field.

The largest Mystery Shopping organization in the Nordic countries!

In order to keep offering our individual clients superior quality and comprehensive solutions in all Nordic countries the leading suppliers of Mystery Shopping in the Nordic countries have formed a strategic alliance - The Nordic Mystery Shopping Alliance (NMSA).

Serviceplus (Palvelu Plus) Finland

Better Business World Wide Sweden and Iceland

See You AS Norway

Shoptimizer Denmark

Press release NMSA